Experienced Officials: 2014 Leadership Conference

Dealing with Difficult People: Managing Conflict and Differences

Jan. 31-Feb. 1—Brooklyn Center

Have you ever heard the following lament in your workplace, personal life, or city hall? “You want me to work with ________? You’ve got to be kidding!”

At one time or another, most of us have been called to work collaboratively with colleagues, citizens, or others who are labeled as “difficult people.”

This workshop—while acknowledging that others might be very challenging to work with—will focus on what you can do to help mitigate dysfunctional behaviors and accomplish city goals.

In just two days, you will learn techniques to:

  • Build strong rapport with others
  • Turn fixed demands into possible options
  • Separate facts from inferences
  • Manage your own emotions to stay resourceful and flexible
  • Work together in a “we vs. the challenge” mode to find mutually acceptable solutions
  • Identify future actions to enhance success

Read about conference keynote speaker, Dr. Neil Katz.

Online registration is now closed for this conference.



—Fee: $225 per person (includes meals and materials—does not include lodging)


Jan. 31-Feb. 1—Brooklyn Center
Earle Brown Heritage Center
6155 Earle Brown Dr. (view map)
Brooklyn Center, MN 55430

BONUS! Participants who complete this workshop may apply for 4 credits in the National League of Cities’ new NLC University program. Following the conference, we will share information about how to apply for NLC University credits. NLC will charge a $25 fee to process your application.